Exchange Policy
At Garnet, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Exchange Policy
- Products can be exchanged within 15 days after the date of delivery.
- Items must be unused, unwashed, undamaged, and in their original packaging with all tags attached.
- Exchanges are subject to stock availability.
- Sale, discounted, and promotional items may not be eligible for exchange unless the product received is defective.
Return Policy
- Returns are accepted only if the customer receives a defective, damaged, or incorrect item.
- Return requests must be submitted within 48 hours of receiving the order.
- Products must be returned within 15 days after the date of delivery.
- Clear photos of the issue must be provided for verification.
Non-Returnable Items
- Items purchased during clearance sales.
- Products that have been used, washed, altered, or damaged by the customer.
International Orders
- International orders are generally not eligible for return or exchange unless the item received is defective or incorrect.
- Shipping charges, customs duties, and taxes are non-refundable.
How to Request a Return or Exchange
To initiate a return or exchange, please contact our customer support team with “Order Number, Customer Name, Reason for Return/Exchange”.
Contact Us
Email: Garnetclothingstore@gmail.com
Call| Whatsapp: +92 (312) 7777 989